14 full-cycle CRM projects
I know lead-to-cash from the inside. Fourteen enterprise implementations taught me how a sales, service and billing process really works, where it breaks, and what a system has to do to move a business forward.
Complex systems. Simply fixed
Architecture, automation and integration. One builder, from idea to production.
customer portal for elite klimaat groep
a portal where customers book themselves
Elite Klimaat's customers now handle their own repairs, maintenance and contracts in a portal that suggests slots when the service van is already nearby. Built on their existing CRM environment. Live at mijn.eliteklimaat.nl.
mijn.eliteklimaat.nl
< €5,000 build cost
1 month from start to live
live in production
Where traditional projects quickly run to a multiple of that.
Tico really got us out of a bind. He professionalized our IT landscape and made it a lot more robust, on his own and fast. Whenever something comes up, he's there, morning or evening. And he trains us to handle maintenance ourselves, so we depend on him less.
Why that works
business and build in one person
No middleman, no translation layer from business to IT. The person thinking through your complex processes is the same one building them.
Built with agentic AI
I build with AI agents and a fixed build method: the newest way to make software. What used to take a team and months, I ship on my own and in weeks, without cutting corners on quality.
One person who gets the idea and brings it to life in the same breath.
certified anthropic architectcertified sap architect & developer14 full-cycle crm projectslead-to-cash specialistmonday · salesforce · sap s/4 & cx · own crmcustom integrations
What I deliver
01
From pilot to production
AI Automation
Most AI projects die in the pilot phase. I ship production systems: agents, MCP servers and validation gates that run around the clock. From idea to production, no prototypes.
02
Enterprise experience, SMB speed
Architecture & Integration
Enterprise integration doesn't need an enterprise team. REST, OData, IDoc, SAP BTP: 14 full-cycle CRM projects of experience, applied in days instead of weeks.
03
Any platform, one process
CRM implementations
A CRM isn't software you buy; it's a process you fix. I implement Salesforce, monday.com and SAP, and built one myself. From lead to invoice, end to end.
04
No slide decks
Training
Practical AI training for teams. No slides, no theory: your team learns on real tasks from their own week, and keeps working automation afterwards.
05
Founder
fikst.
The AI platform for service SMBs. No consultants, the makers themselves. Transparent pricing, no surprises.
From the field
01
Enterprise CX
14 full-cycle CRM projects, from lead to invoice
Fourteen full-cycle implementations of Sales and Service Cloud, leading most of them. End-to-end customer journeys with integrations to ERP and custom portals, including hypercare after go-live.
02
AI in production
an AI system running 24/7 under my own name
My own LinkedIn engine writes and sends fully automatically, with hard limits in code: activity windows, daily caps and validation gates. Proof that AI can handle production when the guardrails live in the architecture.
Read the essayThoughts, lessons and stories
Drag
Why I do this
From nothing to something. A black screen becomes something that works.
That's the feeling I'm after on every project: an empty screen that ends up keeping your work running.
Whatever I take on gets
fixed
From first idea to production, and I stay until it runs.
Enough about me; where are you stuck?
Book a free intro call
Mail me directly tico@ticovangerner.nl Or through LinkedIn linkedin.com/in/tico-van-gernerI reply within 24 hours.